Refund & Rescheduling Policy

At Divine Heart CPR, we respect both our customers' time and our instructors' commitment to providing high-quality training. To ensure fairness, we have established the following policies:

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1. No-Show Policy – No Refunds

If a student fails to attend their scheduled class without prior notice, no refund or rescheduling will be provided.

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2. Rescheduling Policy

• More than 48 Hours’ Notice: One-time free reschedule, subject to availability.

• Less than 48 Hours’ Notice: A $25 rescheduling fee applies.

• Less than 24 Hours’ Notice: No rescheduling or refunds.​

• Only one free reschedule is allowed per course. Additional rescheduling will incur applicable fees.

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3. Cancellation & Refund Policy

• More than 72 Hours Before Class: 50% refund or one-time free reschedule.

• 72-24 Hours Before Class: No refunds, but rescheduling is allowed with a $25 fee.

• Less than 24 Hours Before Class: No refunds or reschedules.​

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4. Late Arrivals

• Students arriving more than 5 minutes late will be denied entry and s to the rescheduling policy.

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5. Minimum Enrollment Clause

• If Divine Heart CPR must cancel a class due to low enrollment, students will be offered a free reschedule or full refund.​

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6. Inclement Weather & Instructor Emergency Policy

• If Divine Heart CPR cancels a class due to severe weather, instructor illness, or unforeseen circumstances, students will be offered a full refund or free reschedule.​

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7. Group & Corporate Bookings

• Deposit Requirement: Groups of 4+ students must pay a non-refundable 50% deposit at booking.

• Rescheduling for Groups:

  • More than 7 days’ notice → One free reschedule.

  • 3-7 days’ notice → $50 rescheduling fee per group.

  • Less than 3 days’ notice → No refunds or reschedules.

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8. Digital & Blended Course Policy

• No Refunds for Online Course Keys: Once purchased, online course access keys are non-refundable.

• Students must complete the online portion before attending the in-person skills session.

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9. Re-Certification Failure Policy

• If a student fails their CPR skills check or written exam, they may retake it once at no additional charge (within 30 days).

• Additional retests require a $50 fee.

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10. Payment & Agreement Terms

• Full payment is required at booking. We accept credit cards and PayPal only (no cash or checks).

• By booking a class, you agree to these terms.

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11. Booking Errors – Wrong Course Selection *Students are responsible for booking the correct course.

• 48 hours: One-time free course change.

• Less than 48 hours: $25 course change fee.

• Less than 24 hours or at class: No refund; new booking required.

If you’re unsure which course to book, contact us first—we’re happy to help!

 

For rescheduling or refund inquiries, please contact us at info@divineheartcpr.com or via live chat.

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